Computer & Mobile Panel
Technical FAQs
STEP 1: You will first need to download the Nielsen App. You can do this from your device by searching for 'Nielsen Mobile App' within the Google Play application on your device, or click the link here on your Android device.
STEP 2: Once the installation has completed, you will find the 'Nielsen Mobile App' in your applications list. You will need to click on the Nielsen Mobile icon to start it for the first time.
STEP 3: The Application will ask you to "Accept" the Software License Agreement / Privacy Policy. Review the Agreement and Click "Accept".
STEP 4: Once you have reviewed and accepted the Software License/Privacy Policy, the installation will prompt you to install the 'Nielsen Mobile App Manager'. This is a small, secure program that helps the Nielsen Mobile App, and is required to join Nielsen Mobile.
STEP 5: Before installing the Nielsen Mobile App Manager, the setting to allow
unknown sources
must be checked (enabled).
1. If this setting is disabled, the Nielsen Mobile App will prompt you
to enable
the setting to proceed.
2. Pressing the OK button will launch the settings application to allow you
to
enable this setting.
3. If for some reason you don't have this setting, please contact the help desk for additional
instructions on how to proceed.
STEP 6: Press the Install button to begin the installation of the Nielsen Mobile App Manager. Once the installation is complete, press the Done button.
STEP 7: Now, you will be asked to input your username and password. The username is the email address you provided during the enrollment process. The password is the same password you used for your account in the enrollment process.
STEP 8: Once you have input the correct information you will see the Active UI.
That's
it! The Nielsen Mobile App is now installed on your device.
STEP 1: Download the Nielsen Mobile App. Click the link below from your iOS device, or search for 'Nielsen Mobile App' within the App Store on your iOS device.
STEP 2: Open the Nielsen Mobile App after completing the download.
STEP 3: Enter the username (email address) and password you created during registration, then press the "Sign In" button.
STEP 4: Accept all of the panelists agreements and prompts.
STEP 5: Follow the in-app steps to complete the Nielsen Mobile App installation.
STEP 6: When you have completed all the steps above, the Nielsen Mobile App status will change to ACTIVE (green). This iOS device is now registered and active in the Nielsen Computer & Mobile Panel.
You can
follow the steps below to configure.
1. Tap on "Install"
2. You will see a pop-up asking you to
install
the profile; tap on the "Install Now" button.
3. You will see "Profile Installed". Tap the "Done"
button,
then press the HOME button and you're all done!
Tip: You can double-check to make sure the Nielsen profile was successfully installed by going to Settings → General → Profiles & Device Management, and tap the "Nielsen" profile listing.
To thank you for being an active member, we offer you a points-based reward system. As long as you stay active, you will accumulate points which can be redeemed for gift vouchers. By joining this panel you have the chance to be rewarded for:
Your points will be available to use for 1 year after being credited. Any unused points remaining after this period will expire.
Additionally if you choose to leave the panel or if you are inactive on your eligible devices for a period of six (6) consecutive months, your points account will be closed and points expired. Once expired, your points cannot be reinstated
For any further questions about points expiration, please Contact Us
We're sorry to see you go! But to leave the panel, simply open the Profile Management page and select "Account" and "Manage Account". Then you will need to select "Opt-out" and confirm that you really want to leave the panel. Then, find your device(s) from the list below and follow the uninstallation steps.
Note: Once you leave the panel, you will not be able to rejoin at this time!
Android
You can uninstall the Nielsen Mobile App from the Settings application:
STEP 1: On your device, go to Settings.
STEP 2: Select ‘ Applications’.
STEP 3: Find and tap on the Nielsen Mobile App.
STEP 4: Tap on uninstall to begin the uninstallation process.iOS
To uninstall the Nielsen Mobile App on iOS devices (iPhone/iPad), please follow the steps below (note that all steps must be completed to fully remove the app):
First, open the app to determine which set of instructions to follow:
Steps A1-A3
A1: Find the Nielsen Mobile App on your home screen and press on the Nielsen Mobile App icon until ‘Remove App’ appears, then press ‘Remove App’.
A2: When ‘Remove Nielsen Mobile App?’ is displayed, then select “Delete App”. (Note: removing the app from the Home screen will still keep the app in your App Library).
A3: Verify the Nielsen Mobile App icon is no longer on your iOS device, and you are done.
Steps B1-B3
B1: Remove Profiles
1. Open the Settings Application and go to Settings > General
*If you do not see above options within the General section of Settings, that means no profiles are installed.
2. You will see one or more profiles installed on your device that start with Nielsen.
Select a profile and press the "Remove" button. Then, follow the steps until the profile is completely
removed. If you cancel during these steps, the profile will not be removed.
3.Review the list of profiles to confirm all Nielsen Profiles are removed.
*To retrieve the full list of configured Wi-Fi networks, launch the Nielsen Mobile App and tap on the "Setup Status" tab. You should see a list of configured Wi-Fi networks
B2: Turn Off Proxies
3.Continue Steps 1 and 2 until the proxy setting is set to "off" for all your configured Wi-Fi networks.
*You may not see all the Wi-Fi networks configured under Settings->Wi-Fi because Apple will only list the nearby Wi-Fi networks. To turn off proxies you need to be on the Wi-Fi network. Example: If you are trying to remove an office Wi-Fi while at your home, you may not see it in the list. You need to be connected to the office Wi-Fi to change the proxy settings.
B3: Delete the Nielsen Mobile App
1. Find the Nielsen Mobile App on your home screen and press on the Nielsen Mobile App icon until ‘Remove App’ appears, then press ‘Remove App’.
2. When ‘Remove Nielsen Mobile App?’ is displayed, then select ‘Delete App’. (Note: removing the app from the Home screen will still keep the app in your App Library).
3. Verify the Nielsen Mobile App icon is no longer on your iOS device, and you are done.
*If you only opt-out through the website and don’t remove the Nielsen Mobile app, we will no longer process your data but you may still be sending logs to our servers via the app.
PC Users:
STEP 1: Select start and search for "add or remove programs".
STEP 2: Select the Nielsen program.
STEP 3: Right click on the Nielsen program, select uninstall.
STEP 4: Follow the onscreen instructions.
STEP 5: Restart computer if prompted.
Mac Users:
STEP 1: Click the Spotlight icon in the upper right hand corner of the screen.
STEP 2: Type in Nielsen in Spotlight.
STEP 3: Locate Nielsen Uninstall on the list of displayed items and click it.
STEP 4: Click Uninstall.
STEP 5: A prompt will come up asking for the Admin password. Enter the password and click OK.
STEP 6: A confirmation will display showing the uninstall is complete. Click OK.
STEP 7: Restart the Mac.
That's it! The Nielsen Mobile application and settings are now removed from your device(s).